Can I return a product at the physical store?
Yes, you can hand over the product which you wish to return to any of our physical stores within the 14 days after you have received the order.
Take note that both the product and the parcel must be in perfect condition, as well as any label. Even if not strictly required, we always recommend you to bring the returns form to the store -filled out in order to speed up the process.
The refund will be of the same nature as the original payment, and in no way, a purchase placed online can be refunded in cash.
If the product is defective, the Returns Department might be in charge of the incidence, in order to review the product's status.
Other links of interest:
- How to process with a return?
- Is the return shipping cost at the customer's expense?
- Can I return a pair of sneakers without its original box?