How to process with a return?
You have 14 calendar days since the day you receive your order at your delivery address or purchase a product at one of our physical stores to request a return or report a problem in your order.
Do not forget to include the return form, it is an essential requirement that will help us locate your order in the system and ensure that your return is processed correctly. In the event that you do not have a printer at home, please include a document with the essential data: name, last name, order number, and reason for the return.
If you have any questions about the process, do not hesitate to contact us. If you send us your order number we can speed up the response.
Other links of interest:
- Is the return shipping cost at the customer's expense?
- Can I return a product in one of your physical stores?