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FAQ

I have placed an order. How can I find out its shipping status?

As soon as your order leaves our warehouse you will receive a shipping confirmation e-mail with information regarding:

What items are included

Which company will be delivering your parcel

Your tracking number

A direct link to check where your parcel is at any time

Besides, if you are registered with a MyNIGH account, you can easily access all the shipping information from the 'Orders' section.

The tracking number is an identifier that the courier company assigns to your shipping. It is extremely important that you note down this number, as you will be asked to provide it when you directly contact the courier service to get info about your order status and tracking.

Please note that your order will not be sent until it has been prepared in our warehouse, this process can take from 1 to 2 working days, except for sales or special promotions.